Last Updated: Friday, 28 April 2023

At Saint Toba ("we," "us," or "our"), we are committed to protecting your privacy and ensuring that your personal information is handled in a responsible and secure manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase our products, or use our services.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or provide us with your personal information.

You can reach us via email at hello@saint-toba.com. We're here to help and will respond to your inquiry as soon as possible.

However - know that Saint Toba is a small-family-run-business that focusses on your experience. We will try to cater to everyone's email, and thank you for your understanding.

• Items must be returned within 30 days of the purchase date.
• The item(s) must be in their original condition, unworn, unwashed, and with all tags attached.

• To initiate a return, please fill out the feedback form provided with your order. We value your feedback as a small business and appreciate your input.
  
  Click here to access feedback form.
  
• After submitting the feedback form, you will receive a confirmation email with instructions on where to send your return.

Please note that return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service to ensure the safe return of the item(s).

• Once we receive and inspect the returned item(s), we will process your refund within 7-14 business days, due to the nature of our small business, we are trying as much as possible to cater to all your need.
• Refunds will be issued in the form of voucher.

• At this time, we do not offer direct exchanges. If you need a different size or style, please initiate a return and place a new order.

• Sale items are final sale and are not eligible for returns or exchanges.

• In the rare event that you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving your order. We will assist you in resolving the issue

Your order and others will be processed as soon as possible and will be dropped all at once at 2pm.

For order that's placed after 2 pm will be processed the next day.

For orders on Friday after 2pm, will be processed and shipped next Monday.