What Should I Do If My Child's Clothes Don't Fit?

If a Saint Toba order arrives and it doesn't fit, start by measuring your child against the size chart rather than trusting the age label, then decide: if it's genuinely the wrong size, you have 30 days to return it for a refund to your original payment method.

Here's the fuller picture, because "doesn't fit" can mean a few different things, and the right next step depends on which one you're dealing with.

check the measurement, not the age on the label

Age-based sizing is a guess. It assumes an average-sized child at that age, and plenty of kids sit well outside that average in either direction. Raising Children Network's guide to children's growth charts puts it plainly: kids don't grow in a smooth, steady line, they grow in bursts, with a fast stretch in the first year, a slower patch through the toddler years, and another burst approaching puberty. A child who measured true-to-size two months ago can be genuinely a size up today, especially mid-burst.

So before anything else: measure your child (chest, waist, height) and compare that to the actual measurements on the product's size chart, not the "2-3 years" style label. If they're between two sizes, sizing up is usually the safer call, since a slightly loose fit is more wearable for longer than a slightly tight one.

If the fit is off across brands more broadly, not just this one order, that's a separate and common problem, we've covered why kids' clothes fit differently between brands in more depth elsewhere.

check the cut before you assume it's a sizing error

Some of it comes down to design, not a mistake. Our Baggy Skater Pant is deliberately wide-cut and loose through the leg. That's a style choice, not a true-to-size fit, so if you ordered it expecting something fitted, it will feel big even in the correct size. Other pieces, like the 2 toned sweat pants, use an adjustable drawstring waistband specifically so you can cinch it down now and let it out later as your kid grows. Check the product listing for cut and waist details before deciding the size itself is wrong.

if it's genuinely the wrong size: how returns work

If you've measured, checked the cut, and it's still not right, here's the process:

• You have 30 days from the purchase date to return it.
• The item needs to be unworn, unwashed, and with tags still attached.
• Fill out the feedback form that came with your order to start the return. You'll get a confirmation email with instructions on where to send it back.
• Return shipping is on you, so use a trackable service.
• Once we've received and checked the item, the refund goes back to your original payment method.
• We don't do direct exchanges. If you need a different size, return the original and place a new order for the size you need, rather than waiting on a swap.
• Sale items are final and aren't eligible for return.

If the problem is damage or a fault rather than fit, that's a different, faster path, contact us within 48 hours of receiving the order.

what you're entitled to versus what's a store's own policy

It's worth knowing the difference between a guaranteed right and a goodwill policy, because it affects what you can push for. Under Australian Consumer Law, the ACCC's guidance on repairs, replacements and refunds is clear that a business can't remove your right to a remedy when a product is faulty or significantly not as described, no matter what its returns page says.

Simply picking the wrong size, though, sits in a different category. As CHOICE Australia explains in its rundown of refund and return rights, a store isn't legally required to accept a return for a change of mind or a sizing pick that didn't work out, that's a decision left to the retailer. A 30 day window, tags-attached condition, and refund-to-original-payment-method are the terms we've chosen to offer on top of what's legally required, which is why it's worth reading them alongside the legal baseline rather than assuming they're the same thing.

buying ahead of the next growth spurt

If your child runs through sizes fast, it can be worth buying slightly ahead rather than replacing pieces every few months. Our AW26 Capsule One collection runs from 12-18 months through to 5-6 years in the one drop, so you can check what the next size up looks like before you need it, rather than scrambling once the current one's outgrown.

frequently asked questions